Privacy Policy
Who we are
The Smooth Operator is operated by Bavukile Vilane. The website is located at thesmoothoperator.co. References to “we,” “us” or “the site” in this policy mean Bavukile Vilane operating as The Smooth Operator.
If you have questions about this policy, contact: privacy [at] thesmoothoperator.co
What information we collect
Information you provide directly
When you submit the enquiry form, we collect: your name, work email address, company name, role, and the text you enter in the message fields. Optionally, you may also provide your company website, team size, preferred engagement type and how you heard about us.
Please do not submit sensitive personal data about third parties, customer or client information, confidential business secrets, or health or financial information in the enquiry form.
Analytics data
We use privacy-conscious analytics. Analytics do not receive your name, email address, message text, or any other directly identifying information. No session recordings or keystrokes are captured.
Technical data
Like most websites, our hosting infrastructure may log IP addresses, browser type, referring URL and page visits for operational and security purposes. These logs are retained for a limited period and are not used for marketing profiling.
How we use your information
- To read and respond to your enquiry.
- To assess whether an engagement may be appropriate.
- To maintain a record of correspondence if an engagement proceeds.
We do not use enquiry data for marketing to unrelated third parties. We do not sell personal data. We do not merge enquiry consent with newsletter or other consent.
Legal basis for processing (where applicable)
Where data protection law requires a legal basis, we rely on your consent (given at form submission) and our legitimate interest in responding to business enquiries.
Data retention
Enquiry data is retained for as long as reasonably necessary to respond and, if an engagement results, for the duration of the business relationship and any applicable retention period under law. You may request deletion at any time.
Third-party services
The site is hosted on infrastructure that may process data outside your country of residence. We use only services with appropriate data processing terms. We do not transfer enquiry data to advertising platforms.
Analytics are provided by a privacy-conscious service that does not use cookies by default or build advertising profiles.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete or restrict processing of your personal data, and to object or withdraw consent. To exercise any of these rights, write to privacy [at] thesmoothoperator.co.
Cookies
The site uses only the cookies required for core functionality and the analytics service described above. No advertising cookies are set. A cookie notice will reflect the actual integrations deployed.
Changes to this policy
We may update this policy as the site and services evolve. Material changes will be noted here with an updated date.